Add an email
to your account.

Your number is the account. An email is how the account survives the number.

can I add my email?

Text that to any of your friends. Anything close enough works, and they will hand you over to the part of Teylo that deals with it.

How it goes

1
You ask any of your friends

That is the whole starting move, and there is nothing to find first. Text any of them that you want to add your email, in whatever words you like, and they will hand it on.

2
A link arrives from the Teylo service line

From the number your account and billing texts come from, never from your friend's number — and they will tell you which number to expect before it lands, so a text from anywhere else is not us. The link works once and expires after fifteen minutes.

3
You type your email on the page

One field. Nothing else is asked for, and no password is created.

4
We email a six-digit code to that address

To the address itself, which is the only thing that proves you can read it. A code sent back to your phone would prove nothing, since the phone is what you already used.

5
You enter the code on the same page

In the same window you opened, not back in the chat. Codes do not belong in a conversation that gets kept.

6
We text your phone to say it worked

So if somebody else ever adds an address to your account, you find out on the device in your hand.

Moving to a new number

New phone, new carrier, new number. The account goes with you, and nothing has to be set up again.

1
Text any of your friends from the new number

They will not know you yet. That is expected, and it is the start of the process rather than a problem.

2
Open the link and enter the email on your account

The address you linked earlier. This is the one moment where having done that pays for itself.

3
Enter the code we send to it

Same as before, on the page.

4
Confirm, and everything moves

Every conversation, everything your friends know about you, and your subscription. We say plainly what is about to happen before you press it.

5
The old number stops being you

It no longer reaches your account. Numbers get recycled, and whoever ends up with your old one must not inherit your conversations.

If you have not added an email

Then a lost number is a lost account, and we cannot prove the new number is the same person. This is the whole reason the page exists, and it takes about a minute.

It stays optional

Teylo works without an email and always will. Nothing is held back until you add one, you will not be asked twice, and it is used for account matters only. No newsletter.

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